Shipping & Returns

SHIPPING:

All items are made-to-order after payment is received and will be shipped within 3 to 5 days via USPS Ground Advantage (Economy) $5 for orders up to $34.99, free shipping on orders over $35. Shipping upgrade to Priority (Standard) is $10 on all orders if chosen at checkout. Once your order has been shipped, you will receive a notification with the tracking number.

RETURNS:

If your order arrives damaged or faulty, please inform me within 48 hours of delivery.

You can return unused, unwashed products up to 14 days after receiving your shipment. A 25% restocking fee applies, and the original shipping cost will not be refunded.  In case of a workroom error, please send me photographs of the issue. If the return is due to my mistake, I will cover the return shipping costs and either exchange or fully refund.

Products must be returned in their original inner packaging or plastic sleeve. 

  • Returned merchandise must be in perfect original condition and not have been used, laundered, or altered in any way. Please ensure no pet hair, inadvertent dirt marks, or odors on any returned items.
  • You are eligible for a refund only after Betsie River Homespun receives the items and confirms they are in perfect, resellable condition.
  • Please include a copy of your invoice and ship the package with a carrier that can provide tracking and insurance. Betsie River Homespun is not responsible for packages lost during return shipment. Email me the return tracking information.

Please note: I DO NOT accept returns or exchanges on items on custom orders. I cannot accept returns due to incorrect measurements supplied to me.

I may not accept returns based on fabric selection if the client has not requested a free fabric swatch before ordering. Free fabric swatches are available upon request.  Request Free Swatches

 For return instructions, contact me at info@betsieriverhomespun.com

This return policy is for Betsie River Homespun website orders only, not for orders made on Etsy.

CANCELLATIONS:

My products are made-to-order. Once an order is placed, there is a 12-hour window to make changes or cancel, but only if work has yet to start on the products.